Effective date: 21st January 2026

Pilates at the Farm ("we", "our", or "us") operates the website and booking platform used to manage our services. This policy explains how we collect, use, and protect your data when you interact with our services.

Privacy Policy

  1. Information We Collect

We collect the following information to help deliver and improve our services:

  • Personal Details: Name, email address, phone number.

  • Class Information: Attendance history, purchases, membership details.

  • Payment Information: Payments are processed through our secure third-party provider, mindbody. We do not store any credit card or bank details on our own servers. 

  • Technical Data: Your IP address, browser type, device information, and how you interact with our website.

2. How We Use Your Data

We use the information you provide to:

  • Manage bookings and payments

  • Communicate class reminders, updates, or schedule changes

  • Improve our services and tailor your experience

  • Ensure safety and manage our class capacity effectively

  • Comply with legal and tax obligations

We will never sell your data or use it for any unrelated marketing without your explicit consent.

3. Cookies & Analytics

We use cookies and analytics tools to help improve our website experience. Cookies track anonymous usage data like session length, pages visited, and device/browser types.

You can control cookie settings in your browser, though disabling them may affect site functionality.

4. Data Storage & Transfers

All data is stored securely, and we only share your information with trusted service providers who help operate our booking, payment, or communication systems. These providers are contractually bound to maintain data confidentiality and compliance.

If your data is transferred outside of the UK, it will be handled with appropriate safeguards in accordance with GDPR and UK data laws.

5. Third-Party Services & Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before submitting any personal information.

6. Your Rights

You may request to:

  • Access the personal data we hold about you

  • Correct or update your information

  • Request deletion of your account (except for records we must keep by law)

Please contact us for any data-related requests.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

 We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

 You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

7. Policy Updates

8. Contact us

If you have questions about this Privacy Policy, please contact us:

Pilates at the Farm
Email: jo@pilatesatthefarm.com
Address: Lower Greenhill Farm, Breach Ln, Royal Wootton Bassett SN4 7QP